Uptics is committed to ensuring the security of our users and the public by protecting their information. This policy is intended to give security researchers clear guidelines for conducting vulnerability discovery activities and to convey our preferences in how to submit discovered vulnerabilities to us.
This policy describes what systems and types of research are covered under this policy, how to send us vulnerability reports, and how long we ask security researchers to wait before publicly disclosing vulnerabilities.
We encourage you to contact us to report potential vulnerabilities in our systems.
If you make a good faith effort to comply with this policy during your security research, we will consider your research to be authorized, we will work with you to understand and resolve the issue quickly, and Uptics will not recommend or pursue legal action related to your research. Should legal action be initiated by a third party against you for activities that were conducted in accordance with this policy, we will make this authorization known.
Under this policy, “research” means activities in which you:
The following test methods are not authorized:
Network denial of service (DoS or DDoS) tests or other tests that impair access to or damage a system or data Physical testing (e.g. office access, open doors, tailgating), social engineering (e.g. phishing, vishing), or any other non-technical vulnerability testing
This policy applies to the following systems and services:
Any service not expressly listed above, such as any connected services, are excluded from scope and are not authorized for testing. Additionally, vulnerabilities found in systems from our vendors fall outside of this policy’s scope and should be reported directly to the vendor according to their disclosure policy (if any). If you aren’t sure whether a system is in scope or not, contact us at [email protected]
Though we develop and maintain other internet-accessible systems or services, we ask that active research and testing only be conducted on the systems and services covered by the scope of this document. If there is a particular system not in scope that you think merits testing, please contact us to discuss it first. We will increase the scope of this policy over time.
Information submitted under this policy will be used for defensive purposes only – to mitigate or remediate vulnerabilities. If your findings include newly discovered vulnerabilities that affect all users of a product or service and not solely Uptics, we may share your report with a Cybersecurity and Infrastructure Security Agency, where it will be handled under their coordinated vulnerability disclosure process. We will not share your name or contact information without express permission.
We accept vulnerability reports at this form or via [email protected]. Reports may be submitted anonymously. If you share contact information, we will acknowledge receipt of your report within 3 business days.
By submitting a vulnerability, you acknowledge that you have no expectation of payment and that you expressly waive any future pay claims against Uptics related to your submission.
In order to help us triage and prioritize submissions, we recommend that your reports:
When you choose to share your contact information with us, we commit to coordinating with you as openly and as quickly as possible.
Questions regarding this policy may be sent to [email protected]. We also invite you to contact us with suggestions for improving this policy.
Version Date Description 1.0 December 3, 2020 First issuance.